Customer Support

Frequently Asked Questions (FAQ)

1. How do I pair my iPhone/iPad with Harbor for Mac?

Harbor uses Bonjour service discovery to automatically find your Mac in the local network. Make sure both your Mac and your iPhone/iPad are connected to the same Wi-Fi network. Open Harbor on your Mac, navigate to remote settings to display the pairing QR code, and scan it with the Harbor app on your iOS device to pair instantly.

2. Does Harbor support remote access outside my home network?

Yes, Harbor supports Tailscale, ZeroTier, and custom domain configurations. Once configured, you can access your Mac download queue and stream media from anywhere in the world, even without a public static IP address.

3. What video and audio formats does the built-in player support?

Harbor's built-in media player supports a wide range of video formats including MP4, MKV, MOV, AVI, FLV, and WEBM. It fully supports high-definition playback (up to 4K), HDR 10, Dolby Vision, external subtitles, picture-in-picture, and AirPlay streaming to compatible TVs.

4. Why is my download speed slower than expected?

Download speeds depend on your internet service provider, the speed of the host hosting the download, and seed availability for torrents. To optimize performance, go to Harbor Preferences and ensure that your download connections limit is optimal, and check if you have set a global speed limit.

5. Does Harbor support automatic organization of downloaded files?

Yes! Harbor features a powerful automated rules engine. You can define rules to move files automatically after download based on their extensions. For example, video files can be sent to the "Movies" directory, compressed archives can be automatically decompressed, and AI models can be routed directly to your models folder.